Shipping policy
1. Order Processing
- All orders are processed within 1–3 business days (excluding weekends, holidays, and peak periods).
- Orders are subject to verification and inventory confirmation before shipment.
- We will notify you by email once your order has been shipped with a tracking number.
2. Shipping Areas
We provide shipping services to most regions worldwide. For specific unsupported countries/regions, please contact customer service.
3. Shipping Methods & Timelines
- Standard Shipping: Estimated 7–15 business days after dispatch.
- Express Shipping: Estimated 3–7 business days after dispatch (if available).
- Delivery time is for reference only and may be delayed due to customs, weather, logistics, or local policies.
4. Shipping Fees
- Free shipping worldwide for orders over a specified amount (details on the product page).
- For orders under the free shipping threshold, actual shipping cost will be calculated at checkout.
- We do not charge hidden fees.
5. Order Tracking
Once shipped, you will receive a shipping confirmation email with a tracking link.You may also log in to our website to view real-time logistics status.
6. Delivery Issues
If your package is lost, stuck, delayed, or undeliverable:
- Please contact us within 7 business days of the expected delivery date.
- We will investigate, re-deliver, or refund accordingly.
7. Customs & Import Duties
International orders may be subject to customs inspection, taxes, or duties imposed by the destination country.All customs fees are the responsibility of the recipient.
8. Undeliverable & Returned Packages
If a package is returned to us due to incorrect address, refusal to accept, or customs issues:
- We will refund the product amount only (shipping fees are non-refundable).
- You may reorder at your own cost.
9. Address Modification
You may modify your shipping address before the order is shipped.Once shipped, no changes can be made.
10. Contact Us
For shipping inquiries:Email: support@carying.com
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